Do you ever have any more than one Wedding Reception at a time?
No, we only have one bride on site at all times. As we only have the single reception centre there are no other weddings on at the same time as yours.
How long does an event go for?
Lunch celebrations and cocktail functions are for a duration of 4 hours and a seated dinner event lasts for 5 hours.
What are the recommended start times for our ceremony/reception if our function duration is 4 or 5 hours?
Your Ceremony and Reception times are separate, so the 4 or 5 hour reception time would start from the commencement of pre-dinner drinks and canapés.
An example would be; Ceremony commencing at 4.00pm, pre-dinners starting at 6:00pm and the reception concluding at 11:00pm.
Can we have a date set aside whilst we decide?
No tentative dates are permitted. If you would like to secure a date you are interested in, then we require a deposit to secure that date. The deposit is fully refundable within the first 30 days of payment.
If we book both our ceremony and reception at your venue and it rains on the day, what is plan B?
Providing there is no other private event on at the same time as your ceremony, you can rest assured that if the weather does not permit, we can move your ceremony indoors to your reception venue space. Please note this may not always be available and may delay the start time of the reception slightly.
Can I bring my own catering / alcohol?
Unfortunately, we do not allow you to bring your own alcohol as we are fully licensed but we can look at ordering in specific requests. You may use an accredited outside caterer for specific religious requirements but there will be an increased room hire charge if an outside caterer is used.
How many car-parks do you have onsite?
We have onsite parking for 250 vehicles through out our 8 car parks and there is no parking charge for your guests on the day of your function.
Do you have disabled access?
Yes we do. We have access to the building via ramps including dedicated disabled parking bays and disabled toilets on both floors.
Does your venue have baby change facilities?
Yes we do. There is a baby change facility in our disabled toilet areas.
Does your venue have a PA system?
Yes, we do have an in house system in the reception room that is appropriate for our cordless microphone and ipod or laptop music to be plugged in. It however is not suitable for other equipment such as DJ or band equipment.
Does our celebrant need to bring in a portable system for the ceremony?
Yes, as most celebrants already have their own systems to use on the day, they will need to bring this as our ceremony areas don’t have PA systems available.
If a booked celebrant does not provide their own system and one is required, please speak to our functions team as one may be able to be booked for you.
Do you have a microphone or lectern available for use?
Yes, we have a cordless microphone and lectern available for use, simply let our functions team know when booking if you require these items.
What if we need to cancel or postpone our event date?
If you need to cancel the function date, the deposits may not be refunded. Please read our terms and conditions at the back of our wedding packages.
Can you recommend any suppliers for our event such as photographers, florists, celebrants, transport etcetera?
Yes, we have a long list of well known and local suppliers who we would happily recommend. We do not receive any commission from these suppliers; we recommend them as we constantly see the quality of the service they provide. Please see our packages for further details.
Do you have accommodation for guests who need to stay overnight?
We do not have onsite accommodation, but we do run deals with local hotels/motels/bed and breakfasts with shuttle bus services to and from the venue. Some conditions apply.
Can we use sparklers at our event?
As our function venues are classed as National Park areas, sparklers are not permitted. However please chat to our function team, if you would like to have an internal fireworks and dry ice display for the bridal waltz.
Am I allowed to bring in my own decorations such as balloons?
Certain decorations are permitted to be brought in. However please discuss your ideas with our functions team as certain items may need approval or may not be permitted. If balloons are brought in they are not to be released in to the air.
What is the next step once the deposit is paid?
Once a deposit of $1000 is paid and confirmed a personalized booking agreement is then sent out for you to sign in agreement to our terms and conditions. After this is completed we then discuss our next meeting. If your wedding is booked 6+ months out from your booked date, a further payment of $2000 is required. All monies paid go towards the final payment.
How do all of our guests get to and from the ceremony and reception?
If your ceremony and reception is being held on site together as they are both located near each other, your guests can simply walk from one area to the other.
If your ceremony is being held off site or your guests need a way to get up the mountain there are a few options. Guests can use their own cars for travel as there is ample parking available. Alternatively there are shuttle bus services we can provide contact details for which will enable you to be able to book a way up and down the mountain for all of your guests.
For our event do we have exclusive use of the venue?
When booking your event with us at SkyHigh you receive exclusive use of the entire upper floor function centre and your own private viewing deck. Should you hold your ceremony on site in our Secret Garden or on our viewing terrace you receive exclusive use of these areas whilst your ceremony is occurring. The remainder of the Park is still open to the public.
How many guests can fit inside the Secret Garden?
There is seating for approximately 43 guests outside the gazebo, with standing room for 140-200 people.
Can you hire out the Secret Garden for a ceremony only?
Yes. If you already have a reception venue booked elsewhere, but would like to hold your ceremony here, you can hire the Secret Garden for a set fee. At the time your ceremony is being held you will be the only wedding on site. Please note for a ceremony only onsite there is no wet weather option.
Do you have umbrellas available in case of bad weather?
Yes we do have some umbrellas available for the bridal party however not enough for all guests so some umbrellas being brought in for guests in case of bad weather would be a good idea.
Can our guests throw Rice/Confetti?
No, unfortunately rice and confetti is quite damaging to the gardens and native birds that live in the area and isn’t permitted due to Park regulations. A great alternative, which we encourage, are rose petals or bubbles.
Can we have a longer duration than 5 hours for our reception?
Yes, you can pay for extra reception time at a per person cost.
Do you cater for specific dietary requirements?
Yes we do. All guests who have allergies or specific dietary requirements can be catered for. We just need the information 3 weeks prior to your wedding date and an alternative meal will be provided. We do not cater for intolerances or dislikes.
Why is the dietary menu the same price as the standard menu choice?
As our dietary menu is based on a 3 course selection as is the standard menu options, the same cost per person is applicable for the event.
When do we need to meet with you to organise and plan our function details?
We will meet with you approximately 6 weeks before the big day to discuss menu’s, decor, event schedule, etcetera. However you are more than welcome to contact our professional staff with any queries you may have in the months leading up.
Can we book a rehearsal prior to our wedding day?
Yes you can. We encourage couples to make use of the gazebo, terrace or gardens usually in the weeks leading up to your wedding day. It helps your bridal party and guests who are doing readings/music to understand their role on your big day. This must be booked with us in advance.
When can we deliver items for the wedding day?
Delivery of any items such as decorations, place cards, bonbonnieres and wedding cake are accepted on the day only. All items must be collected and taken off site by the end of each event. Nothing is permitted to be left on site.
With the guest list allocations, do the top and bottom names of each table end up sitting next to each other?
Yes, as the guest tables are round, the guests from the top of the list right down to the bottom of the list will be seated in a clockwise direction with the top and bottom names ending up next to each other on the table. A guest list guide will be provided closer to the day to assist with planning this.
What do the bridal party do in terms of menu selections on the night?
The bridal party are permitted to make a choice on the night of which dishes they would like to have selected from the 2 entrees and 2 mains served for the wedding. All other guests will be served the selections on a 50/50 basis.
How will our guests know when last drinks are for our event?
According to liquor licensing laws the bar must close half an hour prior to the end of the event. This will be communicated on the night when asked.
What if my questions haven’t been answered here?
If we haven’t covered any questions that you may have, please contact our friendly staff. Our staff are dedicated in taking the stress out of planning and organising your big event. Feel free to email us at email@example.com or phone our office on 9751 0443.